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Frequently asked questions

? To deliver
? Delivery
? Returns
? Checkout
? Complaints
? My customer data

To deliver

1. How do I find a product?
Within the online store you will find the functionality "search" in the upper right corner. Here you can enter a search term to search our range.
2. How do I order a product?
You can order a product by clicking on the product information page on the button "add to cart". The item is then placed in your shopping cart. You can then continue shopping by clicking the "close to shopping" button or you can use the products in the shopping cart checkout. You do this by clicking on "checkout".
3. How do I know which products in my shopping cart?
In the upper-right corner of your screen, you will find the button "Basket Contents". Here is an overview of the number of products in your shopping cart and the subtotal. You can "continue shopping" or "checkout".
4. I want a change in the shopping cart, how do I do this?
You can make changes within the shopping basket. You can delete a product from the shopping cart by clicking the "remove" button. The product is removed from the shopping cart. You can change the number of pieces of a product in the column "number".
5. How can I be a customer of the online store?
Condition is that your payment by a Dutch bank and delivered the product on an address within Netherlands. You can become a customer by with your order to create an account. With this account you can quickly and easily order. The online store, you register as a customer, giving you the next time you visit don't have to enter your data again.
6. How do I know if my order has arrived?
If you place an order online and your email address has passed, you will receive an order confirmation via e-mail. It contains a summary of your order.
7. I want to cancel my order, how do I do that?
This is only if your order has not been sent. Please as soon as possible contact us via info@jemeri4kids.nl for more information.
8.Can I still change my order?
This is only if your order has not been sent. Please as soon as possible contact us via info@jemeri4kids.nl for more information.
9. Can anyone in my name place an order?
Inside the shop we do everything to prevent abuse. Data The payment methods offered and the registration module to minimize the risk of abuse of data. If you encounter problems, call or mail us immediately via info@jemeri4kids.nl We then work with you to find a solution.
10. Can I order from abroad?
You can only order from abroad if you pay through the payment method and the product can be delivered within the Netherlands.
11. Can I find out where my order now?
You will receive an email containing all details about the delivery is included. Depending on the type of product you have ordered is a track and trace code included that allows you to track your order.

Delivery

1. What are the delivery times?

For each product is listed in the webshop the delivery. For delivery of products, we work with TNT Post. They will offer your order within 5 workdays.
2. What happens to my order if I am not at home?
If you are not present at the time the postman with your order (package), you will receive a notification. TNT then try again at a later time. If delivery is ultimately not possible, you can pick up your order at the post office within three weeks. With the exception of wines. For more information call 0900-2021352 (€ 0.45 cents per minute).
3. What I pay for shipping?
The costs are calculated on your total order and are dependent on the weight. If you click on the shopping cart "check out", you will get an overview of the correct price and shipping costs for your order. From EUR 20,00 shipping is absolutely free.
4. Can I have my order delivered to another address
Yes, you can. You can specify a different delivery address when you order. Through "My Account" you can easily manage multiple delivery addresses from your address book. You only need to enter once, so the next time you can use. Enter your delivery address
5. I have not received my order on the agreed date. What now?

 


Your order will be delivered within 5 working days unless otherwise stated. If you have not received your order in time, please contact us via info@jemeri4kids.nl
6. Does the shop also abroad?
Yes. We supply standard in the Netherlands and België.Wilt let you send to another country, your order please contact us via info@jemeri4kids.nl for more information.

Returns

1. Can I return my order if the product does not meet my needs?
Yes, you can. You can return the product within 14 days, if the return has been about in advance. Where a return product because it does not suit your needs, the return costs at your own expense, when a shipment error our side, or a defective product, then the return costs at our expense. You must send us the package, then you get the prepaid return postage paid into your bank account. Unstamped shipments and consignments which no contact has been accepted!
 
Checkout

1. In what ways can I pay?
You can pay in two ways within the store: via iDEAL or cash in advance by bank
2. What is iDEAL?
IDEAL allows you trusted, secure and easy checkout your online purchases. iDEAL is the system that links you directly to your online banking application when you buy online. To use iDEAL, you do not need to register, download or create an account. Do you use online banking with ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank, you can pay using iDEAL. You pay quickly and easily into the familiar online banking environment of your own bank. Pay as you are already familiar with.
3. What is payment?
If you choose the payment method payment in advance, you will receive an email containing all the information about your order and the bank account which you should transfer the amount. Within 5 working days Once we have received your payment is confirmed by email. Your order will be shipped within 5 working days after receiving your payment.
4. How long does it take for my payment has been processed?
This depends on your bank.
5. How do I get my money back if I decide to send return an order?
The money will get deposited into your account, we will ask for your account information.
6. I have made a payment. How do I know that I have paid?
You will receive a confirmation email once payment is processed.
7. I paid, but received no order. What should I do?
If you have not received within 5 business days after placing your order, your product please contact us via info@jemeri4kids.nl Advance a longer period between order and delivery, is because your order is extradited, after we have processed your payment.


Complaints

1. I have a complaint about my order, what should I do?
A complaint can you give us an email to info@jemeri4kids.nl, we will contact you within 24 hours.

My customer data

1. How can I request a change to my data?
Through "My Account" in the top right menu, you can change your account information.
2. I want to become a customer of the shop, how do I do that?
You can become a customer to create a real account. With this account you can order quickly and easily. The shop you register as a customer, so you need not re-enter your information. During your next visit
3. What are the advantages of a personal store account?
You do not need to re-enter your information. During your next visit You can also see what products you have previously ordered from the online store.
4. Is it necessary to register?
Yes, you can only buy a product in the store when you register.
5. I forgot my password, how do I find out?
If you want to checkout your order you to the login screen of the shop. You can request your password via "Forgot your password Click here" under the login screen for existing customers. Please note, the email address you have registered to fill in your account here. E-mail addresses that are not registered will not be recognized by the merchant.
6. I have a new email address. Should I also create a new account?
No, that's not necessary. Through "My Account" you can easily make changes to your personal account. It involves changes in your name, email address or telephone number. Through "My Account" in the top right menu, you can change your account information.

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